Terms of Use
1.1 General
These Terms of Use govern your access to and use of Deconnecs.com. By using the website, you acknowledge and agree to be bound by these Terms.
1.2 Eligibility
You must be at least 18 years old to use our website. If you are under 18, you may only use the website with the involvement of a parent or guardian.
1.3 Account Security
You are responsible for maintaining the confidentiality of your account information and password. Deconnecs.com is not liable for any unauthorized access to your account.
1.4 Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Violate any laws or regulations.
- Transmit any harmful software or engage in activities that may harm the website’s functionality.
1.5 Modification of Terms
Deconnecs.com reserves the right to amend these Terms at any time. Continued use of the website constitutes acceptance of any changes.
Privacy Policy
2.1 Data Collection
We collect and process personal data to provide our services, including your name, email address, phone number, and payment details.
2.2 Use of Data
Your data is used to process orders, improve our services, and communicate with you. We do not sell or share your data with third parties, except as required to fulfill orders or comply with legal obligations.
2.3 Cookies
Our website uses cookies to enhance your user experience. By using the site, you consent to our use of cookies as described in our Privacy Policy.
2.4 Data Security
We take reasonable measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.
2.5 Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
Shipment
3.1 Delivery Areas
We ship to most locations within Malaysia. Please check our shipping policies for any restrictions.
3.2 Shipping Costs
Shipping fees are calculated at checkout based on the delivery location and weight of the order.
3.3 Delivery Times
Estimated delivery times are provided during checkout. While we strive to meet these estimates, delays may occur due to unforeseen circumstances.
3.4 Order Tracking
You will receive a tracking number once your order has been dispatched.
3.5 Risk of Loss
All items purchased are made pursuant to a shipment contract. Risk of loss and title for such items pass to you upon delivery by the carrier.
Refund Policy
4.1 No Refunds
All sales are final, and we do not offer refunds. Exceptions may apply for defective or damaged products.
4.2 Damaged or Defective Products
If you receive a damaged or defective item, you must notify us within 7 days of receiving the product. Please provide photos and a detailed description of the issue.
4.3 Return Proces
To return a defective or damaged product, please contact our support team for instructions. Products must be returned in their original packaging.
4.4 Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error.